Refund policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 10 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Additional Information:
- Shipping fees for returns will need to be paid by you, the customer
- If the item is deemed to fit into 1 to 3 of our exceptions for returns or exchanges, the refund will be denied (reach out to us if you're unclear about whether this applies to you)
Reach us at contact@primepress.ca regarding any questions or concerns you may have.